Re: Anyone have any advice?

We were told that we could be a pure reseller of the FIOS service, but there
is no option to have the customer terminate on our network like there was
with the DSL NATM service.

Thank You,

William J. Roche
Information Boulevard Internet Services
Technical Support Manager
http://www.infoblvd.net
Support@infoblvd.net
DSL@infoblvd.net
1.877.463.6258 (Tech Support)
607.324.0810 / 6860 (FAX)
EARN FREE ACCESS WITH OUR NEW REFERRAL PLAN
VISIT http://www.infoblvd.net/referral.asp FOR DETAILS

---
----- Original Message ----- 
From: "Edward Brown" <ed@2alpha.com>
To: <verizonisp@westnet.com>
Sent: Monday, April 09, 2007 11:40 AM
Subject: Re: Anyone have any advice?
>
> Hello Eric,
>
> I a similar situation happen here in Washington. The customer asked if 
> they could Switch to FiOS but keep us as their ISP. Verizon said sure, but 
> of course when the order was complete they were VOL.  Verizon insists that 
> I cannot be the ISP over FiOS, but nobody can tell me why.
>
> Does anybody understand why I cannot be the ISP for a customer with FiOS?
>
>
> Thanks,
>
>
> Ed
> 206-812-1536
>
>
>
> Eric Tykwinski wrote:
>
>>Just had a DSL customer order Verizon's new TV Service: FiOS TV.
>>Since he ordered the new FTTH service for television, they replaced his
>>phone lines with the new equipment and took out his DSL.  We had the
>>customer call Verizon, but they didn't back in touch with him.  We then
>>we've placed several calls into Verizon with the customer conferenced in.
>>Last time they couldn't do anything right then, but stated that they would
>>call the customer back last week.  The customer just called back today
>>pretty irrate still, but I'm at a loss of what to do next.  Anyone know of
>>any contact that may be able to help us out in this situation?  He wants 
>>to
>>keep our DSL, but I'm at the point where I don't think we can get anywhere
>>with Verizon.
>> Sincerely,
>> Eric Tykwinski
>>TrueNet Inc.
>>201 Willowbrook Ln.
>>West Chester, PA  19382
>>PH: (610) 429-8300
>>F:  (610) 429-3222
>>
>>1 in 4 PC users suffer data loss.
>>Can you afford to lose your files?
>>         <http://www.truenet.com/services/onlinebackup.htm> BACKUP NOW!
>>
>>
>
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