RE: Anyone have any advice?

Maybe we should all file complaints with the NY PSC. New administration in Albany may be more receptive to our plight.

Anthony

-----Original Message-----
From: owner-verizonisp@westnet.com [mailto:owner-verizonisp@westnet.com] On Behalf Of Tim Wicinski
Sent: Monday, April 09, 2007 12:51 PM
To: verizonisp@westnet.com
Subject: Re: Anyone have any advice?

Because the FCC doesn't make them?

I think that was the excuse I remember hearing, but I can't be sure.

Edward Brown wrote:
>
> Hello Eric,
>
> I a similar situation happen here in Washington. The customer asked if
> they could Switch to FiOS but keep us as their ISP. Verizon said sure,
> but of course when the order was complete they were VOL. Verizon
> insists that I cannot be the ISP over FiOS, but nobody can tell me why.
>
> Does anybody understand why I cannot be the ISP for a customer with FiOS?
>
>
> Thanks,
>
>
> Ed
> 206-812-1536
>
>
>
> Eric Tykwinski wrote:
>
>> Just had a DSL customer order Verizon's new TV Service: FiOS TV.
>> Since he ordered the new FTTH service for television, they replaced
>> his phone lines with the new equipment and took out his DSL. We had
>> the customer call Verizon, but they didn't back in touch with him.
>> We then we've placed several calls into Verizon with the customer conferenced in.
>> Last time they couldn't do anything right then, but stated that they
>> would call the customer back last week. The customer just called
>> back today pretty irrate still, but I'm at a loss of what to do next.
>> Anyone know of any contact that may be able to help us out in this
>> situation? He wants to keep our DSL, but I'm at the point where I
>> don't think we can get anywhere with Verizon.
>>
>> Sincerely,
>>
>> Eric Tykwinski
>> TrueNet Inc.
>> 201 Willowbrook Ln.
>> West Chester, PA 19382
>> PH: (610) 429-8300
>> F: (610) 429-3222
>>
>> 1 in 4 PC users suffer data loss.
>> Can you afford to lose your files?
>> <http://www.truenet.com/services/onlinebackup.htm> BACKUP NOW!
>>
>>
>>
>
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> €€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€
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> €€€€€€€€€€€€€€€€€€€€€
>

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Received on Mon Apr 9 13:19:19 2007