RE: Trouble ticket/billing issue

Depending on the time delay - disconnects used to cancel the DSL and you
would have to re-order. They have discussed changing this but not sure if
they have. Its always been a headache for us - some out of service for a
week +

Eric

Eric Kagan
Access Northeast
508-281-7600 x204
ekagan@axsne.com
 
Tech Support x4
support@axsne.com
 

> -----Original Message-----
> From: owner-verizonisp@westnet.com
> [mailto:owner-verizonisp@westnet.com] On Behalf Of Eric Tykwinski
> Sent: Monday, February 28, 2005 12:08 PM
> To: verizonisp@westnet.com
> Subject: Trouble ticket/billing issue
>
>
> We currently have a customer who lost their phone service due
> to non-payment. The service has been reconnected, but the
> modem will not sync now. We're placing a trouble ticket on
> NetWay, but will we receive a reconnect fee?
>
> Sincerely,
>
> Eric Tykwinski
> TrueNet Inc.
> 201 Willowbrook Ln.
> West Chester, PA 19382
> PH: (610) 429-8300
> F: (610) 429-3222
>
>
> Recent archives of the list can be found at
> http://www.westnet.com/verizonisp/
> Send 'unsubscribe' in the
> body to verizonisp-request@westnet.com to leave.
>

Recent archives of the list can be found at
http://www.westnet.com/verizonisp/
Send 'unsubscribe' in the body to verizonisp-request@westnet.com to leave.
Received on Mon Feb 28 12:20:53 2005