On Mon, 28 Feb 2005, Eric Tykwinski wrote:
> We currently have a customer who lost their phone service due to
> non-payment. The service has been reconnected, but the modem will not sync
> now. We're placing a trouble ticket on NetWay, but will we receive a
> reconnect fee?
When a phone line is disconnected, DSL is canceled. It has to be reordered,
and it's treated like a new order -- new connect and all.
==========================================================
Chris Candreva -- chris@westnet.com -- (914) 967-7816
WestNet Internet Services of Westchester
http://www.westnet.com/
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Received on Mon Feb 28 12:20:17 2005
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