Re: Trouble ticket/billing issue

---------- Original Message ----------------------------------
From: "Christopher X. Candreva" <chris@westnet.com>
Reply-To: verizonisp@westnet.com
Date: Mon, 28 Feb 2005 12:20:14 -0500 (EST)

>On Mon, 28 Feb 2005, Eric Tykwinski wrote:
>
>> We currently have a customer who lost their phone service due to
>> non-payment. The service has been reconnected, but the modem will not sync
>> now. We're placing a trouble ticket on NetWay, but will we receive a
>> reconnect fee?
>
>When a phone line is disconnected, DSL is canceled. It has to be reordered,
>and it's treated like a new order -- new connect and all.
>
>
>==========================================================
>Chris Candreva -- chris@westnet.com -- (914) 967-7816
>WestNet Internet Services of Westchester
>http://www.westnet.com/
>
>Recent archives of the list can be found at
>http://www.westnet.com/verizonisp/
>Send 'unsubscribe' in the body to verizonisp-request@westnet.com to leave.
>

Recent archives of the list can be found at
http://www.westnet.com/verizonisp/
Send 'unsubscribe' in the body to verizonisp-request@westnet.com to leave.
Received on Mon Feb 28 13:31:57 2005