Re: Anyone have any advice?

Hello Eric,

I a similar situation happen here in Washington. The customer asked if
they could Switch to FiOS but keep us as their ISP. Verizon said sure,
but of course when the order was complete they were VOL. Verizon
insists that I cannot be the ISP over FiOS, but nobody can tell me why.

Does anybody understand why I cannot be the ISP for a customer with FiOS?

Thanks,

Ed
206-812-1536

Eric Tykwinski wrote:

>Just had a DSL customer order Verizon's new TV Service: FiOS TV.
>Since he ordered the new FTTH service for television, they replaced his
>phone lines with the new equipment and took out his DSL. We had the
>customer call Verizon, but they didn't back in touch with him. We then
>we've placed several calls into Verizon with the customer conferenced in.
>Last time they couldn't do anything right then, but stated that they would
>call the customer back last week. The customer just called back today
>pretty irrate still, but I'm at a loss of what to do next. Anyone know of
>any contact that may be able to help us out in this situation? He wants to
>keep our DSL, but I'm at the point where I don't think we can get anywhere
>with Verizon.
>
>Sincerely,
>
>Eric Tykwinski
>TrueNet Inc.
>201 Willowbrook Ln.
>West Chester, PA 19382
>PH: (610) 429-8300
>F: (610) 429-3222
>
>1 in 4 PC users suffer data loss.
>
>Can you afford to lose your files?
>
> <http://www.truenet.com/services/onlinebackup.htm> BACKUP NOW!
>
>
>
>

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Received on Mon Apr 9 12:41:09 2007