Re: Anyone have any advice?

Eric,

My understanding is that once Verizon installs fiber into a house
there is no copper, therefore no DSL options; the occupants can only
get FIOS internet. Of course, Verizon doesn't mention that to the
customers when taking the FIOS order. If your customer wasn't
informed that the FIOS TV would remove his option to have DSL, he can
probably make a stink about it, but don't expect Verizon to make it
easy for the customer to get back on your DSL. It's more likely that
they will pitch their FIOS internet as superior to the DSL.

Maybe you can check with your account manager to see what options are
available? Please let the list know how it turns out.

Good luck,
Sharee Stout
CityNet, Inc.

On Apr 9, 2007, at 12:13 PM, Eric Tykwinski wrote:

> Just had a DSL customer order Verizon's new TV Service: FiOS TV.
> Since he ordered the new FTTH service for television, they replaced
> his
> phone lines with the new equipment and took out his DSL. We had the
> customer call Verizon, but they didn't back in touch with him. We
> then
> we've placed several calls into Verizon with the customer
> conferenced in.
> Last time they couldn't do anything right then, but stated that
> they would
> call the customer back last week. The customer just called back today
> pretty irrate still, but I'm at a loss of what to do next. Anyone
> know of
> any contact that may be able to help us out in this situation? He
> wants to
> keep our DSL, but I'm at the point where I don't think we can get
> anywhere
> with Verizon.
>
> Sincerely,
>
> Eric Tykwinski
> TrueNet Inc.
> 201 Willowbrook Ln.
> West Chester, PA 19382
> PH: (610) 429-8300
> F: (610) 429-3222
>
> 1 in 4 PC users suffer data loss.
>
> Can you afford to lose your files?
>
> <http://www.truenet.com/services/onlinebackup.htm> BACKUP
> NOW!
>
>
> <winmail.dat>

Recent archives of the list can be found at
http://www.westnet.com/verizonisp/
Send 'unsubscribe' in the body to verizonisp-request@westnet.com to leave.
Received on Mon Apr 9 12:38:29 2007