Re: Anyone have any advice?

Last I heard, they pull all the copper out when they install the new FTTH
ONT. Probably they only thing that can be done now is to install the FIOS
service, I dont think there is any going abck to copper once they pull it
and replace with FTTH, unless they have changed something.

Thank You,

William J. Roche
Information Boulevard Internet Services
Technical Support Manager
http://www.infoblvd.net
Support@infoblvd.net
DSL@infoblvd.net
1.877.463.6258 (Tech Support)
607.324.0810 / 6860 (FAX)
EARN FREE ACCESS WITH OUR NEW REFERRAL PLAN
VISIT http://www.infoblvd.net/referral.asp FOR DETAILS

---
----- Original Message ----- 
From: "Eric Tykwinski" <eric@truenet.com>
To: <verizonisp@westnet.com>
Sent: Monday, April 09, 2007 11:13 AM
Subject: Anyone have any advice?
> Just had a DSL customer order Verizon's new TV Service: FiOS TV.
> Since he ordered the new FTTH service for television, they replaced his
> phone lines with the new equipment and took out his DSL.  We had the
> customer call Verizon, but they didn't back in touch with him.  We then
> we've placed several calls into Verizon with the customer conferenced in.
> Last time they couldn't do anything right then, but stated that they would
> call the customer back last week.  The customer just called back today
> pretty irrate still, but I'm at a loss of what to do next.  Anyone know of
> any contact that may be able to help us out in this situation?  He wants 
> to
> keep our DSL, but I'm at the point where I don't think we can get anywhere
> with Verizon.
>
> Sincerely,
>
> Eric Tykwinski
> TrueNet Inc.
> 201 Willowbrook Ln.
> West Chester, PA  19382
> PH: (610) 429-8300
> F:  (610) 429-3222
>
> 1 in 4 PC users suffer data loss.
>
> Can you afford to lose your files?
>
>         <http://www.truenet.com/services/onlinebackup.htm> BACKUP NOW!
>
>
> 
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