Re: DSL without phone service?

I was always wondering why we couldn't just manually order it on the TN that
gets assigned to the line. It would probably end up going through much
faster (2-5) without all the other hassle. I asked around but didn't really
get anywhere. If they pulled the automation and let the Stand Alone order
handle the line install, then give us a notification when it is done. Then
we could just place an order in HBI on the number. It would be nice if the
automation worked, but currently it is not that efficient. I pretty much
just got either "What do you mean" or "Why would you want to do that" from
everyone I asked.

Thank You,

Wm. Roche
Information Boulevard Internet Services
Technical Support Manager
http://www.infoblvd.net
Support@infoblvd.net
DSL@infoblvd.net
1.877.463.6258 (Tech Support)
607.324.0810 / 6860 (FAX)
EARN FREE ACCESS WITH OUR NEW REFERRAL PLAN
VISIT http://www.infoblvd.net/referral.asp FOR DETAILS

---
----- Original Message ----- 
From: "Tim Wicinski" <tim@meer.net>
To: <verizonisp@westnet.com>
Sent: Friday, January 20, 2006 3:50 PM
Subject: Re: DSL without phone service?
>
> We have 10-20 in. I agree with Wm - some are fast, and some take 3-4 
> months.   The problem now is the different systems are needed to order, 
> track.  Once we order we receive an Order number, but HBI and iCare can't 
> track that order.
>
>
> Information Boulevard Internet Services wrote:
>> We have been ordering they right along.  Some go through pretty quick, 
>> some take forever it seems (3+ Months).  They seem to install the line in 
>> a day or so usually, but the part after that waiting for the number to be 
>> assigned and update loop records takes the longest.  We have done 
>> probably 40-50 of them with probably 10-20 more cancelling mid order 
>> because they were sick of waiting and we could not give them any updates 
>> or time frame.  Most of the headache is lack of updates or information on 
>> the order status or due date. I had been told that they are Training a 
>> team to work on the orders and force them through if needed, not sure if 
>> this is true.  Another HUGE problem is there is not really any way to 
>> reschedule an install that I know of if the customer is not home, and VZ 
>> needs to get access inside.  They do seem to be going much quicker (most 
>> of the time) now though with better status but it could still use more 
>> improvement.
>>
>> Thank You,
>>
>> Wm. Roche
>> Information Boulevard Internet Services
>> Technical Support Manager
>> http://www.infoblvd.net
>> Support@infoblvd.net
>> DSL@infoblvd.net
>> 1.877.463.6258 (Tech Support)
>> 607.324.0810 / 6860 (FAX)
>> EARN FREE ACCESS WITH OUR NEW REFERRAL PLAN
>> VISIT http://www.infoblvd.net/referral.asp FOR DETAILS
>>
>> ---
>>
>>
>>
>> ----- Original Message ----- From: "Christopher X. Candreva" 
>> <chris@westnet.com>
>> To: <verizonisp@westnet.com>
>> Sent: Friday, January 20, 2006 3:29 PM
>> Subject: Re: DSL without phone service?
>>
>>
>>>
>>> On Fri, 20 Jan 2006, Eric Tykwinski wrote:
>>>
>>>> Anyone have any luck with ordering DSL without Verizon phone service?
>>>> It's been a few months now, and just wondering if there has been any 
>>>> change.
>>>
>>>
>>> We got one in, then have been told some will go in and some won't and 
>>> they
>>> don't know what the problem is.
>>>
>>> ==========================================================
>>> Chris Candreva  -- chris@westnet.com -- (914) 967-7816
>>> WestNet Internet Services of Westchester
>>> http://www.westnet.com/
>>>
>>> Recent archives of the list can be found at
>>> http://www.westnet.com/verizonisp/
>>> Send 'unsubscribe' in the body to verizonisp-request@westnet.com to 
>>> leave.
>>>
>>>
>>
>>
>>
>> Recent archives of the list can be found at
>> http://www.westnet.com/verizonisp/
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>> leave.
>
> Recent archives of the list can be found at
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>
> 
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