RE: national atm support ?

From: Bill Heinz <bill_at_tampabaydsl.com>
Date: Tue Jan 09 2007 - 18:01:08 EST

Probably dated info, but here you go.

Rene,

Please allow me to expand upon your answers. Comments inserted below in
RED. Thanks

Bob Johnstone -- PH 972-718-2275 CELL: 214-316-4607
National ATM Product/Offer Management, 600 Hidden Ridge, Irving, TX 75038
MC: E03G61

Rene
DeLaricheliere To: "Bill Heinz" <bill@tampabaydsl.com>
cc: Robert P. Johnstone/EMPL/TX/Verizon@VZNotes, Bob
04/19/2005 03:14 P. Armstrong/EMPL/FL/Verizon@VZNotes
PM Subject: Re: nationwide ATM(Document link: Robert P.
Johnstone)

See comments in Blue.
Rene DeLaricheliere
Senior Staff Consultant
Verizon Broadband Business Development
802-524-7161

Bill Heinz

www.PBX-Change.com

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-----Original Message-----
From: owner-verizonisp@westnet.com [mailto:owner-verizonisp@westnet.com] On
Behalf Of Armand Sulter
Sent: Tuesday, January 09, 2007 5:56 PM
To: verizonisp@westnet.com
Subject: national atm support ?

Hi all,

Were a verizon dsl reseller in PA and our national
ATM pvc's went down around 14:00 and we cannot find anyone
that can troubleshoot this. One engineer confirmed there
was no data hitting our circuits but the atm was up so it
wasnt their problem. We have been calling around for
almost 4 hours and nobody can tell us anything. When I called
Verizon online they claimed there was fibercut 'somewhere' in PA
at 13:39 but there is now way for us to check if that is the
problem were having.

All our pvc's from our legacy lata work fine, it's just the national atm
ones.

Does anyone know any magic phone number to call for support on this
or know anything about this fiber cut ?

thx

With best regards,

Armand Sulter - Technical Engineer
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Received on Tue Jan 9 18:01:30 2007

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