national atm support ?

From: Armand Sulter <asulter_at_enter.net>
Date: Tue Jan 09 2007 - 17:56:27 EST

Hi all,

Were a verizon dsl reseller in PA and our national
ATM pvc's went down around 14:00 and we cannot find anyone
that can troubleshoot this. One engineer confirmed there
was no data hitting our circuits but the atm was up so it
wasnt their problem. We have been calling around for
almost 4 hours and nobody can tell us anything. When I called
Verizon online they claimed there was fibercut 'somewhere' in PA
at 13:39 but there is now way for us to check if that is the
problem were having.

All our pvc's from our legacy lata work fine, it's just the national atm
ones.

Does anyone know any magic phone number to call for support on this
or know anything about this fiber cut ?

thx

With best regards,

Armand Sulter - Technical Engineer
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Received on Tue Jan 9 17:56:35 2007

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