Re: DSL without phone service?

We have 10-20 in. I agree with Wm - some are fast, and some take 3-4
months. The problem now is the different systems are needed to order,
track. Once we order we receive an Order number, but HBI and iCare
can't track that order.

Information Boulevard Internet Services wrote:
> We have been ordering they right along. Some go through pretty quick,
> some take forever it seems (3+ Months). They seem to install the line
> in a day or so usually, but the part after that waiting for the number
> to be assigned and update loop records takes the longest. We have done
> probably 40-50 of them with probably 10-20 more cancelling mid order
> because they were sick of waiting and we could not give them any updates
> or time frame. Most of the headache is lack of updates or information
> on the order status or due date. I had been told that they are Training
> a team to work on the orders and force them through if needed, not sure
> if this is true. Another HUGE problem is there is not really any way to
> reschedule an install that I know of if the customer is not home, and VZ
> needs to get access inside. They do seem to be going much quicker (most
> of the time) now though with better status but it could still use more
> improvement.
>
> Thank You,
>
> Wm. Roche
> Information Boulevard Internet Services
> Technical Support Manager
> http://www.infoblvd.net
> Support@infoblvd.net
> DSL@infoblvd.net
> 1.877.463.6258 (Tech Support)
> 607.324.0810 / 6860 (FAX)
> EARN FREE ACCESS WITH OUR NEW REFERRAL PLAN
> VISIT http://www.infoblvd.net/referral.asp FOR DETAILS
>
> ---
>
>
>
> ----- Original Message ----- From: "Christopher X. Candreva"
> <chris@westnet.com>
> To: <verizonisp@westnet.com>
> Sent: Friday, January 20, 2006 3:29 PM
> Subject: Re: DSL without phone service?
>
>
>>
>> On Fri, 20 Jan 2006, Eric Tykwinski wrote:
>>
>>> Anyone have any luck with ordering DSL without Verizon phone service?
>>> It's been a few months now, and just wondering if there has been any
>>> change.
>>
>>
>> We got one in, then have been told some will go in and some won't and
>> they
>> don't know what the problem is.
>>
>> ==========================================================
>> Chris Candreva -- chris@westnet.com -- (914) 967-7816
>> WestNet Internet Services of Westchester
>> http://www.westnet.com/
>>
>> Recent archives of the list can be found at
>> http://www.westnet.com/verizonisp/
>> Send 'unsubscribe' in the body to verizonisp-request@westnet.com to
>> leave.
>>
>>
>
>
>
> Recent archives of the list can be found at
> http://www.westnet.com/verizonisp/
> Send 'unsubscribe' in the body to verizonisp-request@westnet.com to leave.

Recent archives of the list can be found at
http://www.westnet.com/verizonisp/
Send 'unsubscribe' in the body to verizonisp-request@westnet.com to leave.
Received on Fri Jan 20 15:50:58 2006