RE: Slow throughput on East Coast ADSL ?

> On Wed, 20 Aug 2003, Eric Kagan wrote:
>
> > Is anyone out there experiencing serious slow downs and through
> put problems
> > on ADSL circuits ? We have 60 or so customers that are
> constantly timing
>
> Verizon has a master ticket open for problems in the NYC area, and we have
> another line outside the city (Mamaronck) that keeps looseing sync.

We just got this update. This is crazy ! Has anyone seen any articles or
writeups on this ? The customers are killing us !

Eric:

I just talked to the DNOC management team who is working on this issue.

The DNOC is going "router by router" to address the slow thru-put issues.
Some routers are back up and functioning normally. Those who are not, are
being worked on.
You will see customers experiencing problems as they go thru each router.
The estimate is now at 60 hrs to finish going thru the routers.
The DNOC has asked that no tickets be called in for slow thru-put until
Saturday AM.

We will keep you posted as we are notified of any updates or you may call
into the DNOC to ask for an update. That number is 877-389-7400, option 2,
option 1 (east).

>
>
>
> ==========================================================
> Chris Candreva -- chris@westnet.com -- (914) 967-7816
> WestNet Internet Services of Westchester
> http://www.westnet.com/
>
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Received on Wed Aug 20 12:31:42 2003